Standard Shipping & Returns

• Free Shipping • Standard Delivery (3-5 working days (Mon-Fri))
  We offer free shipping on all orders over $50 to the lower 48 states. This excludes Alaska, Hawaii, and Puerto Rico. It also excludes gift cards.

• Returns
  ①.If you change your mind and the item is unused and in original packaging. You have until 60 days after the date of receipt of your goods to request a return. 
  ②.Item bought by mistake, no longer needed, doesn't meet expectation or refuse when deliver: Customers need to cover return shipping fee.

Important note on PO Boxes - We are unable to deliver any Pizzello Pizza Oven to PO Box addresses due to size and weight restrictions.

If you have not received a tracking link via email or received your order within the time frames stated above, please contact us and we’ll check the order’s status for you. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. And you should pay the shipping fees as well if the item is still in good condition and has no quality problem.

Please do not send the products back to us before contacting us first. To start a return, you can contact us at support@pizzello.com. Please note that returns will need to be sent to the following address:

Patio Garden Direct Inc
4081 Southmeadow Pkwy suite A,
Atlanta GA 30349

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@pizzello.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@pizzello.com